Delivery & return
All our products are shipped from France. L’AUGUSTE Provence delivers to you in the following delivery zone:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Irland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Sweden, United Kingdom and Switzerland, France (including Corsica, Guadeloupe, Martinique, Mayotte, Reunion, and French Guiana), Monaco, USA, Canada, Singapore, Hong Kong, Taiwan, China, Japan, South Korea, Vietnam, Indonesia, Australia, New Zealand, Israel, Saudi Arabia, Qatar, United Arab Emirates, Mexico, Brazil, Argentina, South Africa, and Russia.
For orders to countries outside our delivery zone, feel free to contact our Customer Service at email@example.com, and we will be happy to let you know the delivery options.
We aim to process your order within 1 – 2 days of it being placed. L’AUGUSTE Provence only ships orders Monday to Friday, during French office hours (9 am – 6 pm CET) and does not operate on public holidays.
Once your order is ready to ship, you will receive a tracking number via email. You can use this tracking number to see where your package is currently located. Products may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time. If you have any questions related to your delivery, please contact our Customer Service at firstname.lastname@example.org.
Below are the delivery methods available with estimated arrival times (these are estimated delivery times only. Therefore, L’AUGUSTE Provence is not guaranteeing delivery dates) calculated according to the currency related to your order:
SHIPPING COSTS IN €
SHIPPING COSTS IN £
SHIPPING COSTS IN US $
SHIPPING COSTS IN CANADIAN $
SHIPPING COSTS IN AUSTRALIA $
SHIPPING COSTS IN JAPANESE YEN
TAXES & DUTIES
When placing an order for shipment to a country outside of France, the customer is the “importer” of the product. Therefore, the order may be inspected by customs and border protection, who will determine if any customs duties, taxes, or charges are applicable.
It is the customer’s (“the importer”) responsibility to cover any applicable country (or state) duties and/or taxes to ensure compliance with customs regulations.
US customers are not liable for customs fees on orders received totaling under $800 per day.
For delivery of over £135 in the UK, some parcels could require additional delivery duties. In such a case, L’AUGUSTE Provence covers customs fees that may apply to the order under the Incoterms 2020 DDP.
In some cases, local customs may cause delivery delays that are beyond our control. Your order can be tracked on our carrier’s website.
L’AUGUSTE Provence does not cover customs fees or country and state taxes (except in the UK) that may be applicable to the order. This cost will be at the customer’s own expense.
If the customer refuses to pay the customs duties, taxes, or charges if applicable in its destination country, the return costs of the products will be at the customer’s own expense. In such a case, L’AUGUSTE Provence will refund the invoice price of the products (excluding the delivery costs) after receiving the products:
- in their original condition and packaging
- in perfect condition
- and complete (accessories, instructions, protective cover)
Please do not hesitate to contact us if you have questions.
Products must be returned within thirty (30) days from their date of delivery, by post, in their original condition and packaging, in perfect condition, and complete (accessories, instructions, protective cover.). Returns should also include the Invoice (or a copy).
Gift cards are non-returnable and non-refundable.
We also do not currently provide exchanges.
Please email us at email@example.com before the thirty (30) day expiration date after receipt of the products with the following:
– Order Number
– Product Name (listed on the invoice)
For gift returns, only the customer who placed the order can request a refund via our Customer Service and according to the terms of our return policy. To request a refund, please send the products to be returned to the address below within seven (7) days from the date you contacted our Customer Service at firstname.lastname@example.org:
L’AUGUSTE Provence 6 rue Pravaz, 69003 Lyon, FRANCE
Return costs remain entirely at the expense of the customer, except in the event of non-conformity of the products delivered. Risks associated with the return shipment are also the responsibility of the customer. We recommend tracking your returns and keeping proof of the return in case of any shipping issues.
Subject to acceptance of the returned products, L’AUGUSTE Provence will reimburse the customer according to the invoice price (delivery costs excluded) by crediting the bank account corresponding to the bank card used for payment, in the same currency used at the time of payment, within three (3) business days of receipt of the products.
L’AUGUSTE Provence will send to the customer a confirmation email once the reimbursement has been made.
Incomplete, damaged, unlabeled, soiled, or products in any other condition that could reasonably suggest that they have been used or worn cannot be refunded and will be returned to the customer.
L’AUGUSTE Provence reserves the right to refuse refunds for products returned more than forty (40) days after delivery to the customer and the products in question will be returned to the customer.