By logging into your account, you can change all of your information. If your order has already been shipped, your new address will be effective for future deliveries.

When placing an order or creating an account, it is essential to differentiate your billing address from your delivery address. To do so, you must enter your billing and shipping information separately. You can make changes at any time to your account.

To modify or cancel an order, please contact our Customer Service team as soon as possible at info@laugusteprovence.com

You can create an account when placing your order or by clicking on the “Account” link at the bottom of all pages on our site.

If you forget your password, click on “Connection” at the top right of all pages, then click “Lost password” to receive an email with a link that will allow you to reset your password.

You have the sole right of access to withdraw and rectify information on your account, meaning you can have your information deleted or modified by sending a written request to L’AUGUSTE Provence at info@laugusteprovence.com

All products are handcrafted in our workshop in Provence, France. We use lavender exclusively from Provence. Our fabrics come from France and Europe, and our gift boxes are made in France.

L’AUGUSTE Provence provides tailor-made services with the possibility of creating products that feature exclusive designs. Please contact us at info@laugusteprovence.com with your personal requests.

Unless otherwise indicated on the label, please follow the instructions below:
– Hand wash in cold water with mild soap, avoiding leather parts. Do not wring out. Lay flat to dry out of direct sunlight.
– Treat leather attachments with colorless conditioning cream to extend lifespan. 
– Avoid prolonged exposure to sunlight or rain to maintain quality. 
– Avoid friction with fabrics prone to dye rubbing off (for example, jeans).

Products containing lavender should not be washed.

L’AUGUSTE Provence accepts the following preferred forms of payment: Visa, MasterCard, American Express, and PayPal. Depending on the type of card you use, the 3D Secure system will authenticate and secure the transaction, asking you to provide a unique code to finalize the order.
We do not store your banking information on our site. Our payment partner Shopify accesses your banking information through its secure space, and all entries are encrypted (SSL encryption) for complete security and confidentiality.

All orders placed on our site are shipped from France.
When placing an order for shipment to a country outside of France, the customer is the “importer” of the product. Therefore, the order may be inspected by customs and border protection who will determine if any customs duties, taxes or charges are applicable.
It is the customer’s (“the importer”) responsibility to cover any applicable country (or state) duties and/or taxes to ensure compliance with customs regulations.

US customers are not liable for customs fees on orders received totaling under $800 per day.
For delivery of over £135 in the UK, some parcels could require additional delivery duties. In such case, L’AUGUSTE Provence covers customs fees that may apply to the order under the Incoterms 2020 DDP.

In some cases, local customs may cause delivery delays that are beyond our control. Your order can be tracked on our carrier’s website.
L’AUGUSTE Provence does not cover customs fees or country and state taxes (except in the UK) that may be applicable to the order. The cost will be at the customer’s own expense. Please do not hesitate to contact us if you have questions.

Once payment has been validated, your order will be prepared within 1 to 2 business days.

If you are not home at the time of delivery, you will receive a notification by email indicating the steps to follow to receive your order.

For orders to countries outside our delivery zone, please contact our Customer Service team to learn more.

You can return your order for reimbursement within 30 days of receipt. All products must be in their original packaging along with their labels to complete the return.

To return your order, please contact us at info@laugusteprovence.com and read our return policy listed in our Terms and Conditions. All items must be returned in their original packaging, and return costs remain at the customer’s expense unless an error has been made on our side.

We currently do not accept exchanges via our online store. Please request a return for reimbursement, and complete a new order to receive the product you want.

Yes, you can add a personalized message to your order during the last step of the order process on our site. Please contact us at info@laugusteprovence.com if you have questions or for specific requests.

To use your gift card, select the items of your choice, add them to the basket, and during the payment process, enter the gift card code that you received via email. If your order total is more than the amount of the gift card, you will have to pay the remaining cost.

To receive our latest news, you can subscribe to our newsletter by submitting your email address in the field located at the bottom of each page.

To unsubscribe from our newsletter, please click the link entitled “if you no longer wish to receive information by email from L’AUGUSTE Provence” listed in every newsletter.