L’AUGUSTE Provence accepts the following preferred forms of payment: Visa, MasterCard, American Express, and PayPal. Depending on the type of card you use, the 3D Secure system will authenticate and secure the transaction, asking you to provide a unique code to finalize the order.
We do not store your banking information on our site. Our payment partner Shopify accesses your banking information through its secure space, and all entries are encrypted (SSL encryption) for complete security and confidentiality.
All orders placed on our site are shipped from France.
When placing an order for shipment to a country outside of France, the customer is the “importer” of the product. Therefore, the order may be inspected by customs and border protection who will determine if any customs duties, taxes or charges are applicable.
It is the customer’s (“the importer”) responsibility to cover any applicable country (or state) duties and/or taxes to ensure compliance with customs regulations.
US customers are not liable for customs fees on orders received totaling under $800 per day.
For delivery of over £135 in the UK, some parcels could require additional delivery duties. In such case, L’AUGUSTE Provence covers customs fees that may apply to the order under the Incoterms 2020 DDP.
In some cases, local customs may cause delivery delays that are beyond our control. Your order can be tracked on our carrier’s website.
L’AUGUSTE Provence does not cover customs fees or country and state taxes (except in the UK) that may be applicable to the order. The cost will be at the customer’s own expense. Please do not hesitate to contact us if you have questions.